Shipping & Delivery

Everything on this page is what the checkout actually does and what we declare to Google. There is one shipping policy and this is it.

How long it takes

Delivery estimates are counted from dispatch, not from when you order, and they are the carrier's estimate rather than a guarantee. All prices are in USD.

When your order leaves us

• In-stock orders placed before 2:00 PM GMT on a business day are dispatched the same day. After that, or at a weekend or public holiday, they go the next business day.
• Preorders ship on the publisher's release date, or within 2 business days of it. You are charged when you place the preorder, not on release day. See the full preorder terms on any preorder listing.
• You get a tracking number by email the moment the label is created.

Tracking and cover

• Every order ships tracked, with no exceptions and no cheaper untracked option.
• Every order is covered against loss or damage in transit. If it arrives damaged or does not arrive, that is our problem to fix, not yours to absorb.
• Orders over $500 require a signature on delivery.

How we pack

• Booster boxes and elite trainer boxes are individually wrapped before they go in the outer carton.
• Everything ships in a rigid corrugated box sized so the contents cannot move. Corners and seals are what a collector inspects first, so they are what the packaging is designed to protect.
• Master cases ship in the distributor's own sealed shipper, unopened.

International orders, duties and taxes

• Import duty, VAT and customs handling fees are set by the destination country, are charged to you by the carrier or the customs authority, and are not included in the price you pay us.
• We declare the true value of every shipment. We do not mark orders as gifts and we do not undervalue them. Being asked to is the one request we always refuse: it is customs fraud, and it is the buyer who carries the consequence.
• If a parcel is refused or abandoned at customs, the outbound and return carriage come out of the refund.

Returns

Unopened, still-sealed product can be returned within 14 days of delivery. If an item arrives damaged or is not what you ordered we pay the return postage and you choose between a replacement and a full refund; for a change of mind the return postage is yours. The full terms, including how to start a return, are on the Refund Policy page.

Questions about a shipment

Email support@zypheratcg.com with your order number, or use the contact form. We reply within 24 hours, monday to Friday, 9:00 to 17:00.