Allocation Policy

How much we can offer

Our allocation for a given set is set by our distributor, based on our purchase history and their own supply. We list what we have been allocated. We do not list quantities we hope to be allocated, and we do not take open-ended preorders on the assumption that more will arrive.

When a listing shows a remaining figure on a preorder, that is what is left of our allocation, not warehouse stock. We word it that way on purpose: an unreleased product has no warehouse stock, and describing it as though it does would be misleading.

Per-customer limits

Some listings carry a limit on how many units one customer can buy. The limit is shown on the product page and enforced at checkout.

The purpose is to get product to people who want to open or keep it rather than to whoever automates the fastest. We are not going to pretend this is perfectly effective, but a limit plus manual review catches most of it.

If our allocation is reduced

If a distributor cuts what they send us after preorders have opened, orders are filled in the sequence they were placed. Earliest order, first unit.

• Anyone we cannot fill is refunded in full, to the original payment method, and told as soon as we know.
• We do not part-fill a multi-unit order without asking. If you ordered three and we can supply one, we will contact you and let you decide.
• We do not offer a different set as a substitute unless you ask for one.
• We do not issue store credit in place of a refund.

We are aware that "first come, first served" is the answer every retailer gives. The part that actually matters is what happens to the people who miss out, which is the four points above.

Cancelled and abandoned orders

Where an order is cancelled or a payment fails, the unit returns to the pool and is offered to the next order in sequence, not held back or quietly listed at a higher price.