Privacy Policy

Last updated: January 15, 2026

At Zyphera TCG ("we", "our", "us"), your privacy is critically important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zypheratcg.com and make purchases from our store. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

Identity Information: Full name, username, date of birth
Contact Information: Email address, phone number, billing and shipping addresses
Payment Information: Credit/debit card numbers (processed securely via our payment providers — we never store card details on our servers)
Transaction Information: Order history, purchase amounts, payment methods used
Communication Information: Messages you send to our support team, survey responses, product reviews

Information Collected Automatically

When you browse our website, we automatically collect:

Device Information: IP address, browser type and version, operating system, device type
Usage Information: Pages visited, time spent on pages, links clicked, referring URLs
Cookies & Tracking Technologies: Session cookies for cart functionality, analytics cookies for improving our service (see Section 5 for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: Processing, shipping, and delivering your purchases
Customer Support: Responding to inquiries, troubleshooting issues, and handling returns
Account Management: Maintaining your account details and order history
Marketing Communications: Sending promotional emails, preorder alerts, and drop notifications (only with your explicit consent — you can opt out at any time)
Website Improvement: Analyzing usage patterns to improve our site's design, performance, and product offerings
Fraud Prevention: Detecting and preventing fraudulent transactions and abuse
Legal Compliance: Meeting regulatory requirements and responding to lawful requests

3. How We Share Your Information

We never sell your personal data to third parties. We may share information with:

Payment Processors: PayPal, Stripe, and other providers to process your transactions securely
Shipping Partners: Royal Mail, DHL, UPS, FedEx, and other carriers to deliver your orders
Analytics Providers: Google Analytics and similar services to understand how our site is used
Legal Authorities: When required by law, subpoena, or government request

4. Data Security

We implement industry-standard security measures including:

256-bit SSL encryption on all pages and transactions
PCI DSS-compliant payment processing
Regular security audits and vulnerability assessments
Access controls and employee data handling training
Encrypted database storage with automated backups

While we take every reasonable precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies Policy

We use the following types of cookies:

Essential Cookies: Required for cart functionality, user sessions, and checkout
Analytics Cookies: Help us understand site performance and user behavior
Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect site functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict processing of your data
Data portability — receive your data in a structured, machine-readable format
Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at privacy@zypheratcg.com.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order data is retained for 7 years for tax and legal compliance. You may request early deletion by contacting us.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or concerns:

Email: privacy@zypheratcg.com
Mail: Zyphera TCG, Data Protection Team, London, United Kingdom